FCC Consumer Complaints – 7 May 2023
Introduction
A total of 285 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 7 May 2023, this was lower than the 359 complaints recorded the previous day. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 285
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (75)
- Most reported state/territory
- California (35)
Where the complaints came from
Across 231 cities in 44 states and territories, a total of 285 complaints were recorded on 7 May 2023. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 12.3% |
| Texas | 32 | 11.2% |
| Florida | 28 | 9.8% |
| North Carolina | 17 | 6.0% |
| Pennsylvania | 15 | 5.3% |
| Illinois | 14 | 4.9% |
| New York | 12 | 4.2% |
| Arizona | 10 | 3.5% |
| Colorado | 7 | 2.5% |
| Virginia | 7 | 2.5% |
| Other states and territories | 108 | 37.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 170 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 170 | 59.6% |
| Internet | 75 | 26.3% |
| TV | 30 | 10.5% |
| Accessibility | 5 | 1.8% |
| Radio | 4 | 1.4% |
| Emergency | 1 | 0.4% |
Phone complaints
170 complaints were recorded in this category, representing 59.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 75 | 44.1% |
| Billing | 34 | 20.0% |
| Availability (including rural call completion) | 21 | 12.4% |
| Equipment | 14 | 8.2% |
| Privacy | 9 | 5.3% |
| Interference (including signal jammers) | 6 | 3.5% |
| Number Portability (keeping your number if you change providers) | 6 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.8% |
| Slamming (change of your carrier without permission) | 2 | 1.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
75 complaints were recorded in this category, representing 26.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 45.3% |
| Billing | 19 | 25.3% |
| Privacy | 8 | 10.7% |
| Equipment | 5 | 6.7% |
| Speed | 5 | 6.7% |
| Interference | 4 | 5.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
30 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 8 | 26.7% |
| Loud Commercials | 6 | 20.0% |
| Billing | 5 | 16.7% |
| Indecency | 3 | 10.0% |
| Privacy | 3 | 10.0% |
| Equipment | 2 | 6.7% |
| Interference | 2 | 6.7% |
The remaining complaints in this category were spread across several issues, including Availability, Loud Commercials and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.