FCC Consumer Complaints – 8 May 2023
Introduction
The Federal Communications Commission recorded 778 consumer complaints on Monday, 8 May 2023 relating to telecommunications services, this was higher than the 285 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 778
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (289)
- Most reported state/territory
- California (94)
Where the complaints came from
The 778 complaints recorded on 8 May 2023 originated from 565 cities across 48 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 12.1% |
| Texas | 83 | 10.7% |
| Florida | 61 | 7.8% |
| New York | 46 | 5.9% |
| Illinois | 42 | 5.4% |
| Pennsylvania | 31 | 4.0% |
| Ohio | 30 | 3.9% |
| Arizona | 28 | 3.6% |
| Virginia | 24 | 3.1% |
| Maryland | 22 | 2.8% |
| Other states and territories | 317 | 40.7% |
Location highlight
Complaints in California were reported across 64 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 518 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 518 | 66.6% |
| Internet | 185 | 23.8% |
| TV | 51 | 6.6% |
| Radio | 11 | 1.4% |
| Accessibility | 10 | 1.3% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
518 complaints were recorded in this category, representing 66.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 289 | 55.8% |
| Billing | 86 | 16.6% |
| Availability (including rural call completion) | 51 | 9.8% |
| Equipment | 30 | 5.8% |
| Junk Faxes | 16 | 3.1% |
| Interference (including signal jammers) | 15 | 2.9% |
| Number Portability (keeping your number if you change providers) | 15 | 2.9% |
| Privacy | 9 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.8% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
185 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 41.6% |
| Availability | 63 | 34.1% |
| Interference | 16 | 8.6% |
| Equipment | 15 | 8.1% |
| Speed | 11 | 5.9% |
| Privacy | 3 | 1.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
51 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 35.3% |
| Availability | 14 | 27.5% |
| Loud Commercials | 8 | 15.7% |
| Equipment | 4 | 7.8% |
| Indecency | 4 | 7.8% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.