FCC Consumer Complaints – 9 May 2023
Introduction
On Tuesday, 9 May 2023, the Federal Communications Commission recorded 820 consumer complaints relating to telecommunications services, this represented an increase from the 778 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 326 complaints recorded.
Key statistics
- Total complaints
- 820
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (326)
- Most reported state/territory
- California (97)
Where the complaints came from
Reports recorded on 9 May 2023 show 820 complaints originating from 536 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 37 of the 43 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 11.8% |
| Texas | 70 | 8.5% |
| Florida | 65 | 7.9% |
| Illinois | 44 | 5.4% |
| New York | 44 | 5.4% |
| Alabama | 43 | 5.2% |
| Georgia | 30 | 3.7% |
| Pennsylvania | 29 | 3.5% |
| Ohio | 27 | 3.3% |
| Arizona | 25 | 3.0% |
| Other states and territories | 346 | 42.2% |
Location highlights
- A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
- Complaints in California were reported across 60 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 544 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 544 | 66.3% |
| Internet | 177 | 21.6% |
| TV | 71 | 8.7% |
| Radio | 19 | 2.3% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.4% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
544 complaints were recorded in this category, representing 66.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 326 | 59.9% |
| Billing | 61 | 11.2% |
| Availability (including rural call completion) | 55 | 10.1% |
| Equipment | 42 | 7.7% |
| Number Portability (keeping your number if you change providers) | 25 | 4.6% |
| Junk Faxes | 19 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.1% |
| Interference (including signal jammers) | 5 | 0.9% |
| Privacy | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
177 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 37.9% |
| Availability | 63 | 35.6% |
| Equipment | 14 | 7.9% |
| Privacy | 14 | 7.9% |
| Interference | 12 | 6.8% |
| Speed | 7 | 4.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
71 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 63.4% |
| Billing | 17 | 23.9% |
| Interference | 3 | 4.2% |
| Loud Commercials | 3 | 4.2% |
| Indecency | 2 | 2.8% |
| Equipment | 1 | 1.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.