FCC Consumer Complaints – 10 May 2023
Introduction
A total of 842 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 10 May 2023, this represented an increase from the 820 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 842
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (348)
- Most reported state/territory
- California (102)
Where the complaints came from
Across 587 cities in 49 states and territories, a total of 842 complaints were recorded on 10 May 2023. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 12.1% |
| Florida | 64 | 7.6% |
| Texas | 62 | 7.4% |
| New York | 56 | 6.7% |
| Illinois | 37 | 4.4% |
| Pennsylvania | 33 | 3.9% |
| Washington | 31 | 3.7% |
| Georgia | 28 | 3.3% |
| North Carolina | 27 | 3.2% |
| Ohio | 26 | 3.1% |
| Other states and territories | 374 | 44.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 589 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 589 | 70.0% |
| Internet | 183 | 21.7% |
| TV | 45 | 5.3% |
| Radio | 16 | 1.9% |
| Accessibility | 3 | 0.4% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 3 | 0.4% |
Phone complaints
589 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 348 | 59.1% |
| Billing | 94 | 16.0% |
| Availability (including rural call completion) | 49 | 8.3% |
| Equipment | 42 | 7.1% |
| Junk Faxes | 14 | 2.4% |
| Number Portability (keeping your number if you change providers) | 14 | 2.4% |
| Privacy | 11 | 1.9% |
| Interference (including signal jammers) | 9 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
183 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 68 | 37.2% |
| Billing | 65 | 35.5% |
| Interference | 18 | 9.8% |
| Privacy | 12 | 6.6% |
| Equipment | 10 | 5.5% |
| Speed | 10 | 5.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
45 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 35.6% |
| Availability | 11 | 24.4% |
| Loud Commercials | 6 | 13.3% |
| Indecency | 5 | 11.1% |
| Interference | 4 | 8.9% |
| Equipment | 1 | 2.2% |
| Privacy | 1 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.