FCC Consumer Complaints – 11 May 2023
Introduction
On 11 May 2023, 712 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 842 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 332 complaints.
Key statistics
- Total complaints
- 712
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (332)
- Most reported state/territory
- California (90)
Where the complaints came from
The 712 complaints recorded on 11 May 2023 were submitted from 521 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 90 | 12.6% |
| Texas | 72 | 10.1% |
| Florida | 48 | 6.7% |
| New York | 35 | 4.9% |
| Ohio | 29 | 4.1% |
| Pennsylvania | 25 | 3.5% |
| Illinois | 24 | 3.4% |
| North Carolina | 23 | 3.2% |
| Arizona | 21 | 2.9% |
| Colorado | 21 | 2.9% |
| Other states and territories | 324 | 45.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 522 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 522 | 73.3% |
| Internet | 142 | 19.9% |
| TV | 29 | 4.1% |
| Radio | 10 | 1.4% |
| Accessibility | 8 | 1.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
522 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 332 | 63.6% |
| Billing | 61 | 11.7% |
| Availability (including rural call completion) | 38 | 7.3% |
| Equipment | 34 | 6.5% |
| Number Portability (keeping your number if you change providers) | 24 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.9% |
| Junk Faxes | 8 | 1.5% |
| Privacy | 6 | 1.1% |
| Interference (including signal jammers) | 5 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
142 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 46.5% |
| Availability | 39 | 27.5% |
| Privacy | 11 | 7.7% |
| Equipment | 10 | 7.0% |
| Speed | 9 | 6.3% |
| Interference | 7 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.