FCC Consumer Complaints – 15 May 2023
Introduction
The Federal Communications Commission recorded 831 consumer complaints on 15 May 2023 relating to telecommunications services, complaint volume increased from 274 complaints the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 341 complaints.
Key statistics
- Total complaints
- 831
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (341)
- Most reported state/territory
- California (110)
Where the complaints came from
Across 562 cities in 48 states and territories, a total of 831 complaints were recorded on 15 May 2023. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 13.2% |
| Florida | 69 | 8.3% |
| New York | 56 | 6.7% |
| Texas | 53 | 6.4% |
| North Carolina | 49 | 5.9% |
| Georgia | 37 | 4.5% |
| Ohio | 34 | 4.1% |
| Pennsylvania | 34 | 4.1% |
| Massachusetts | 26 | 3.1% |
| Colorado | 25 | 3.0% |
| Other states and territories | 338 | 40.7% |
Location highlight
Complaints in California were reported across 65 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 552 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 552 | 66.4% |
| Internet | 218 | 26.2% |
| TV | 40 | 4.8% |
| Radio | 16 | 1.9% |
| Accessibility | 4 | 0.5% |
| Emergency | 1 | 0.1% |
Phone complaints
552 complaints were recorded in this category, representing 66.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 341 | 61.8% |
| Billing | 72 | 13.0% |
| Availability (including rural call completion) | 46 | 8.3% |
| Equipment | 39 | 7.1% |
| Number Portability (keeping your number if you change providers) | 17 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.8% |
| Privacy | 10 | 1.8% |
| Interference (including signal jammers) | 8 | 1.4% |
| Junk Faxes | 7 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
218 complaints were recorded in this category, representing 26.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 85 | 39.0% |
| Billing | 81 | 37.2% |
| Interference | 19 | 8.7% |
| Equipment | 12 | 5.5% |
| Speed | 12 | 5.5% |
| Privacy | 9 | 4.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
40 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 37.5% |
| Availability | 8 | 20.0% |
| Loud Commercials | 7 | 17.5% |
| Equipment | 4 | 10.0% |
| Indecency | 3 | 7.5% |
| Interference | 2 | 5.0% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.