FCC Consumer Complaints – 16 May 2023
Introduction
The Federal Communications Commission recorded 857 consumer complaints on 16 May 2023 relating to telecommunications services, this was higher than the 831 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 857
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (327)
- Most reported state/territory
- California (105)
Where the complaints came from
On 16 May 2023, the 857 complaints recorded by the Federal Communications Commission were reported from 596 cities across 48 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 23 of the 31 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 12.3% |
| Texas | 59 | 6.9% |
| Florida | 58 | 6.8% |
| New York | 50 | 5.8% |
| Pennsylvania | 43 | 5.0% |
| North Carolina | 36 | 4.2% |
| Georgia | 35 | 4.1% |
| Michigan | 33 | 3.9% |
| Alabama | 31 | 3.6% |
| Ohio | 27 | 3.2% |
| Other states and territories | 378 | 44.1% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 589 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 589 | 68.7% |
| Internet | 191 | 22.3% |
| TV | 58 | 6.8% |
| Radio | 10 | 1.2% |
| Accessibility | 3 | 0.4% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 3 | 0.4% |
Phone complaints
589 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 327 | 55.5% |
| Billing | 80 | 13.6% |
| Availability (including rural call completion) | 54 | 9.2% |
| Equipment | 44 | 7.5% |
| Privacy | 24 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 20 | 3.4% |
| Number Portability (keeping your number if you change providers) | 13 | 2.2% |
| Junk Faxes | 12 | 2.0% |
| Interference (including signal jammers) | 10 | 1.7% |
| Slamming (change of your carrier without permission) | 5 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
191 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 71 | 37.2% |
| Billing | 67 | 35.1% |
| Interference | 15 | 7.9% |
| Privacy | 13 | 6.8% |
| Speed | 13 | 6.8% |
| Equipment | 12 | 6.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
58 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 56.9% |
| Billing | 17 | 29.3% |
| Equipment | 4 | 6.9% |
| Loud Commercials | 3 | 5.2% |
| Interference | 1 | 1.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.