FCC Consumer Complaints – 20 May 2023
Introduction
The Federal Communications Commission recorded 406 consumer complaints on Saturday, 20 May 2023 relating to telecommunications services, this represented a decline from the 721 complaints recorded the day before. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 406
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (121)
- Most reported state/territory
- California (58)
Where the complaints came from
The 406 complaints recorded on 20 May 2023 originated from 284 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 31 of the 32 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 14.3% |
| Alabama | 32 | 7.9% |
| New York | 28 | 6.9% |
| Texas | 27 | 6.7% |
| Florida | 26 | 6.4% |
| Pennsylvania | 24 | 5.9% |
| North Carolina | 16 | 3.9% |
| Maryland | 15 | 3.7% |
| Michigan | 15 | 3.7% |
| Illinois | 13 | 3.2% |
| Other states and territories | 152 | 37.4% |
Location highlights
- Complaints reported in Alabama originated from two cities, Feefsdf and Trinity.
- Feefsdf accounted for nearly all complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 241 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 241 | 59.4% |
| Internet | 98 | 24.1% |
| TV | 53 | 13.1% |
| Radio | 8 | 2.0% |
| Accessibility | 2 | 0.5% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 2 | 0.5% |
Phone complaints
241 complaints were recorded in this category, representing 59.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 121 | 50.2% |
| Billing | 39 | 16.2% |
| Availability (including rural call completion) | 22 | 9.1% |
| Number Portability (keeping your number if you change providers) | 17 | 7.1% |
| Equipment | 14 | 5.8% |
| Interference (including signal jammers) | 11 | 4.6% |
| Privacy | 10 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
98 complaints were recorded in this category, representing 24.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 45.9% |
| Billing | 31 | 31.6% |
| Equipment | 6 | 6.1% |
| Interference | 6 | 6.1% |
| Privacy | 5 | 5.1% |
| Speed | 5 | 5.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
53 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 66.0% |
| Billing | 7 | 13.2% |
| Equipment | 3 | 5.7% |
| Loud Commercials | 3 | 5.7% |
| Indecency | 2 | 3.8% |
| Interference | 2 | 3.8% |
| Privacy | 1 | 1.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.