FCC Consumer Complaints – 21 May 2023
Introduction
The Federal Communications Commission recorded 320 consumer complaints on Sunday, 21 May 2023 relating to telecommunications services, this was lower than the 406 complaints recorded the previous day. Complaints were reported across 44 states and territories, with New York slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 113 complaints.
Key statistics
- Total complaints
- 320
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (113)
- Most reported state/territory
- New York (51)
Where the complaints came from
Across 204 cities in 44 states and territories, a total of 320 complaints were recorded on 21 May 2023. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| New York | 51 | 15.9% |
| California | 48 | 15.0% |
| Florida | 32 | 10.0% |
| Illinois | 28 | 8.8% |
| Texas | 20 | 6.3% |
| North Carolina | 11 | 3.4% |
| Arizona | 10 | 3.1% |
| Colorado | 9 | 2.8% |
| Maryland | 9 | 2.8% |
| Pennsylvania | 9 | 2.8% |
| Other states and territories | 93 | 29.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 191 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 191 | 59.7% |
| Internet | 95 | 29.7% |
| TV | 25 | 7.8% |
| Radio | 5 | 1.6% |
| Request for Dispute Assistance | 2 | 0.6% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
191 complaints were recorded in this category, representing 59.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 113 | 59.2% |
| Availability (including rural call completion) | 20 | 10.5% |
| Equipment | 18 | 9.4% |
| Billing | 12 | 6.3% |
| Interference (including signal jammers) | 11 | 5.8% |
| Privacy | 8 | 4.2% |
| Number Portability (keeping your number if you change providers) | 6 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Equipment and Billing.
Internet complaints
95 complaints were recorded in this category, representing 29.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 44.2% |
| Billing | 20 | 21.1% |
| Interference | 13 | 13.7% |
| Speed | 9 | 9.5% |
| Equipment | 6 | 6.3% |
| Privacy | 5 | 5.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.