FCC Consumer Complaints – 23 May 2023
Introduction
The Federal Communications Commission recorded 964 consumer complaints on Tuesday, 23 May 2023 relating to telecommunications services, this was higher than the 813 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 427 complaints recorded.
Key statistics
- Total complaints
- 964
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (427)
- Most reported state/territory
- California (131)
Where the complaints came from
A total of 964 complaints were recorded on 23 May 2023, with reports originating from 640 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 13.6% |
| Texas | 89 | 9.2% |
| Florida | 73 | 7.6% |
| New York | 53 | 5.5% |
| Colorado | 39 | 4.0% |
| Maryland | 35 | 3.6% |
| Pennsylvania | 35 | 3.6% |
| Michigan | 30 | 3.1% |
| North Carolina | 30 | 3.1% |
| Washington | 30 | 3.1% |
| Other states and territories | 418 | 43.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 688 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 688 | 71.4% |
| Internet | 182 | 18.9% |
| TV | 67 | 7.0% |
| Radio | 14 | 1.5% |
| Accessibility | 9 | 0.9% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
688 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 427 | 62.1% |
| Billing | 87 | 12.6% |
| Availability (including rural call completion) | 48 | 7.0% |
| Equipment | 45 | 6.5% |
| Privacy | 22 | 3.2% |
| Interference (including signal jammers) | 20 | 2.9% |
| Number Portability (keeping your number if you change providers) | 19 | 2.8% |
| Junk Faxes | 12 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
182 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 37.9% |
| Availability | 52 | 28.6% |
| Equipment | 19 | 10.4% |
| Interference | 15 | 8.2% |
| Speed | 14 | 7.7% |
| Privacy | 13 | 7.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
67 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 35.8% |
| Availability | 20 | 29.9% |
| Loud Commercials | 8 | 11.9% |
| Equipment | 5 | 7.5% |
| Indecency | 5 | 7.5% |
| Privacy | 2 | 3.0% |
| Interference | 1 | 1.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.