FCC Consumer Complaints – 24 May 2023
Introduction
On 24 May 2023, 842 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 964 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 369 complaints recorded.
Key statistics
- Total complaints
- 842
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (369)
- Most reported state/territory
- California (120)
Where the complaints came from
The 842 complaints recorded on 24 May 2023 were submitted from 602 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 14.3% |
| Texas | 64 | 7.6% |
| Florida | 63 | 7.5% |
| New York | 52 | 6.2% |
| Georgia | 33 | 3.9% |
| Virginia | 33 | 3.9% |
| North Carolina | 29 | 3.4% |
| Arizona | 28 | 3.3% |
| Illinois | 27 | 3.2% |
| Ohio | 27 | 3.2% |
| Other states and territories | 366 | 43.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 587 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 587 | 69.7% |
| Internet | 193 | 22.9% |
| TV | 42 | 5.0% |
| Radio | 11 | 1.3% |
| Accessibility | 4 | 0.5% |
| Request for Dispute Assistance | 3 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
587 complaints were recorded in this category, representing 69.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 369 | 62.9% |
| Billing | 64 | 10.9% |
| Availability (including rural call completion) | 43 | 7.3% |
| Equipment | 36 | 6.1% |
| Number Portability (keeping your number if you change providers) | 24 | 4.1% |
| Interference (including signal jammers) | 18 | 3.1% |
| Junk Faxes | 14 | 2.4% |
| Privacy | 9 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
193 complaints were recorded in this category, representing 22.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 38.9% |
| Availability | 56 | 29.0% |
| Speed | 20 | 10.4% |
| Interference | 18 | 9.3% |
| Privacy | 14 | 7.3% |
| Equipment | 10 | 5.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
42 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 33.3% |
| Availability | 11 | 26.2% |
| Equipment | 6 | 14.3% |
| Loud Commercials | 5 | 11.9% |
| Privacy | 3 | 7.1% |
| Indecency | 2 | 4.8% |
| Interference | 1 | 2.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.