FCC Consumer Complaints – 25 May 2023
Introduction
A total of 848 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 25 May 2023, this represented an increase from the 842 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 389 complaints.
Key statistics
- Total complaints
- 848
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (389)
- Most reported state/territory
- California (105)
Where the complaints came from
Across 570 cities in 49 states and territories, a total of 848 complaints were recorded on 25 May 2023. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 12.4% |
| Florida | 66 | 7.8% |
| Texas | 63 | 7.4% |
| New York | 57 | 6.7% |
| Georgia | 33 | 3.9% |
| Arizona | 31 | 3.7% |
| Colorado | 31 | 3.7% |
| Illinois | 28 | 3.3% |
| Pennsylvania | 28 | 3.3% |
| New Jersey | 25 | 2.9% |
| Other states and territories | 381 | 44.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 605 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 605 | 71.3% |
| Internet | 166 | 19.6% |
| TV | 53 | 6.3% |
| Radio | 13 | 1.5% |
| Accessibility | 6 | 0.7% |
| Emergency | 5 | 0.6% |
Phone complaints
605 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 389 | 64.3% |
| Billing | 70 | 11.6% |
| Availability (including rural call completion) | 48 | 7.9% |
| Equipment | 36 | 6.0% |
| Privacy | 19 | 3.1% |
| Number Portability (keeping your number if you change providers) | 15 | 2.5% |
| Junk Faxes | 12 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Interference (including signal jammers) | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
166 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 38.6% |
| Availability | 62 | 37.3% |
| Privacy | 14 | 8.4% |
| Equipment | 10 | 6.0% |
| Interference | 9 | 5.4% |
| Speed | 7 | 4.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
53 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 49.1% |
| Billing | 16 | 30.2% |
| Loud Commercials | 6 | 11.3% |
| Equipment | 3 | 5.7% |
| Indecency | 2 | 3.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
389 complaints relating to unwanted calls were recorded on this date, accounting for 45.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (239) 399-7626 | 8 | 2.1% |
| (888) 431-5114 | 3 | 0.8% |
| (380) 209-1508 | 2 | 0.5% |
| (380) 209-4357 | 2 | 0.5% |
| (605) 636-3619 | 2 | 0.5% |
| (626) 200-1150 | 2 | 0.5% |
| (813) 212-1232 | 2 | 0.5% |
| (833) 919-3985 | 2 | 0.5% |
| (866) 376-7601 | 2 | 0.5% |
| (888) 707-7177 | 2 | 0.5% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (239) 399-7626 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.