FCC Consumer Complaints – 26 May 2023
Introduction
A total of 710 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 26 May 2023, this represented a decline from the 848 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 278 complaints.
Key statistics
- Total complaints
- 710
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (278)
- Most reported state/territory
- California (107)
Where the complaints came from
On 26 May 2023, the 710 complaints recorded by the Federal Communications Commission were reported from 484 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 15.1% |
| Florida | 73 | 10.3% |
| New York | 41 | 5.8% |
| Texas | 36 | 5.1% |
| Illinois | 35 | 4.9% |
| Alabama | 33 | 4.6% |
| Arizona | 25 | 3.5% |
| Georgia | 25 | 3.5% |
| Colorado | 24 | 3.4% |
| Pennsylvania | 24 | 3.4% |
| Other states and territories | 286 | 40.3% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 469 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 469 | 66.1% |
| Internet | 172 | 24.2% |
| TV | 51 | 7.2% |
| Radio | 10 | 1.4% |
| Accessibility | 6 | 0.8% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
469 complaints were recorded in this category, representing 66.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 278 | 59.3% |
| Billing | 59 | 12.6% |
| Availability (including rural call completion) | 56 | 11.9% |
| Equipment | 22 | 4.7% |
| Number Portability (keeping your number if you change providers) | 16 | 3.4% |
| Privacy | 14 | 3.0% |
| Interference (including signal jammers) | 10 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.3% |
| Junk Faxes | 4 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
172 complaints were recorded in this category, representing 24.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 33.1% |
| Availability | 51 | 29.7% |
| Interference | 22 | 12.8% |
| Privacy | 21 | 12.2% |
| Equipment | 17 | 9.9% |
| Speed | 4 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
51 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 56.9% |
| Billing | 15 | 29.4% |
| Indecency | 3 | 5.9% |
| Loud Commercials | 2 | 3.9% |
| Equipment | 1 | 2.0% |
| Interference | 1 | 2.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.