FCC Consumer Complaints – 28 May 2023
Introduction
On Sunday, 28 May 2023, 219 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 349 complaints recorded the previous day. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 219
- States & territories reporting
- 43
- Most common issue
- Billing (51)
- Most reported state/territory
- California (35)
Where the complaints came from
On 28 May 2023, the 219 complaints recorded by the Federal Communications Commission were reported from 171 cities across 43 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 16.0% |
| Texas | 20 | 9.1% |
| Colorado | 14 | 6.4% |
| Florida | 14 | 6.4% |
| New York | 13 | 5.9% |
| Illinois | 11 | 5.0% |
| Georgia | 9 | 4.1% |
| Michigan | 8 | 3.7% |
| Kentucky | 7 | 3.2% |
| New Jersey | 7 | 3.2% |
| Other states and territories | 81 | 37.0% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 130 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 130 | 59.4% |
| Internet | 73 | 33.3% |
| TV | 11 | 5.0% |
| Radio | 4 | 1.8% |
| Emergency | 1 | 0.5% |
Phone complaints
130 complaints were recorded in this category, representing 59.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 41 | 31.5% |
| Billing | 24 | 18.5% |
| Availability (including rural call completion) | 16 | 12.3% |
| Equipment | 13 | 10.0% |
| Privacy | 11 | 8.5% |
| Interference (including signal jammers) | 10 | 7.7% |
| Number Portability (keeping your number if you change providers) | 10 | 7.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 3.1% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
73 complaints were recorded in this category, representing 33.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 31.5% |
| Billing | 22 | 30.1% |
| Interference | 12 | 16.4% |
| Privacy | 6 | 8.2% |
| Equipment | 5 | 6.8% |
| Speed | 5 | 6.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.