FCC Consumer Complaints – 29 May 2023
Introduction
A total of 297 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 May 2023, complaint volume increased from 219 complaints the day before. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 297
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (88)
- Most reported state/territory
- California (37)
Where the complaints came from
Reports recorded on 29 May 2023 show 297 complaints originating from 228 cities across 44 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 12.5% |
| Texas | 26 | 8.8% |
| New York | 20 | 6.7% |
| Florida | 18 | 6.1% |
| Colorado | 16 | 5.4% |
| Pennsylvania | 14 | 4.7% |
| North Carolina | 12 | 4.0% |
| New Jersey | 10 | 3.4% |
| Ohio | 9 | 3.0% |
| Alabama | 8 | 2.7% |
| Other states and territories | 127 | 42.8% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 172 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 172 | 57.9% |
| Internet | 92 | 31.0% |
| TV | 18 | 6.1% |
| Radio | 6 | 2.0% |
| Accessibility | 5 | 1.7% |
| Emergency | 3 | 1.0% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
172 complaints were recorded in this category, representing 57.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 88 | 51.2% |
| Billing | 28 | 16.3% |
| Number Portability (keeping your number if you change providers) | 12 | 7.0% |
| Availability (including rural call completion) | 11 | 6.4% |
| Equipment | 10 | 5.8% |
| Privacy | 10 | 5.8% |
| Interference (including signal jammers) | 9 | 5.2% |
| Junk Faxes | 2 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 1.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Number Portability (keeping your number if you change providers) and Availability (including rural call completion).
Internet complaints
92 complaints were recorded in this category, representing 31.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 41.3% |
| Billing | 28 | 30.4% |
| Speed | 10 | 10.9% |
| Privacy | 7 | 7.6% |
| Interference | 5 | 5.4% |
| Equipment | 4 | 4.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.