FCC Consumer Complaints – 3 July 2023
Introduction
The Federal Communications Commission recorded 742 consumer complaints on Monday, 3 July 2023 relating to telecommunications services, this was higher than the 335 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 742
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (245)
- Most reported state/territory
- California (89)
Where the complaints came from
The 742 complaints recorded on 3 July 2023 were submitted from 511 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 12.0% |
| Texas | 87 | 11.7% |
| Florida | 54 | 7.3% |
| New York | 42 | 5.7% |
| Arizona | 30 | 4.0% |
| Alabama | 27 | 3.6% |
| Pennsylvania | 25 | 3.4% |
| Illinois | 22 | 3.0% |
| Tennessee | 22 | 3.0% |
| Georgia | 21 | 2.8% |
| Other states and territories | 322 | 43.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 447 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 447 | 60.2% |
| Internet | 170 | 22.9% |
| TV | 69 | 9.3% |
| Radio | 47 | 6.3% |
| Emergency | 5 | 0.7% |
| Accessibility | 4 | 0.5% |
Phone complaints
447 complaints were recorded in this category, representing 60.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 245 | 54.8% |
| Billing | 69 | 15.4% |
| Availability (including rural call completion) | 51 | 11.4% |
| Equipment | 31 | 6.9% |
| Number Portability (keeping your number if you change providers) | 20 | 4.5% |
| Interference (including signal jammers) | 10 | 2.2% |
| Privacy | 9 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.8% |
| Junk Faxes | 2 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
170 complaints were recorded in this category, representing 22.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 74 | 43.5% |
| Billing | 66 | 38.8% |
| Speed | 11 | 6.5% |
| Equipment | 8 | 4.7% |
| Interference | 7 | 4.1% |
| Privacy | 4 | 2.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
69 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 53.6% |
| Billing | 14 | 20.3% |
| Indecency | 6 | 8.7% |
| Equipment | 4 | 5.8% |
| Loud Commercials | 4 | 5.8% |
| Interference | 2 | 2.9% |
| Privacy | 2 | 2.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
47 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 78.7% |
| Interference | 4 | 8.5% |
| Indecency | 3 | 6.4% |
| Availability | 1 | 2.1% |
| Commercials/Promotions | 1 | 2.1% |
| Pirate Radio | 1 | 2.1% |
Billing and Interference accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.