FCC Consumer Complaints – 2 July 2023
Introduction
On 2 July 2023, the Federal Communications Commission recorded 335 consumer complaints relating to telecommunications services, complaint volume fell from 337 complaints the day before. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 335
- States & territories reporting
- 43
- Most common issue
- Billing (71)
- Most reported state/territory
- California (35)
Where the complaints came from
Across 272 cities in 43 states and territories, a total of 335 complaints were recorded on 2 July 2023. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 10.4% |
| Texas | 25 | 7.5% |
| Florida | 24 | 7.2% |
| Alabama | 21 | 6.3% |
| New York | 18 | 5.4% |
| Michigan | 14 | 4.2% |
| Georgia | 13 | 3.9% |
| Illinois | 13 | 3.9% |
| Colorado | 12 | 3.6% |
| Maryland | 10 | 3.0% |
| Other states and territories | 150 | 44.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 28 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 151 complaints. This was followed by Internet, which accounted for 122 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 151 | 45.1% |
| Internet | 122 | 36.4% |
| TV | 51 | 15.2% |
| Radio | 7 | 2.1% |
| Accessibility | 3 | 0.9% |
| Emergency | 1 | 0.3% |
Phone complaints
151 complaints were recorded in this category, representing 45.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 51 | 33.8% |
| Availability (including rural call completion) | 30 | 19.9% |
| Billing | 25 | 16.6% |
| Equipment | 23 | 15.2% |
| Number Portability (keeping your number if you change providers) | 8 | 5.3% |
| Interference (including signal jammers) | 7 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.6% |
| Privacy | 3 | 2.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
122 complaints were recorded in this category, representing 36.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 32.0% |
| Availability | 37 | 30.3% |
| Equipment | 13 | 10.7% |
| Speed | 13 | 10.7% |
| Interference | 10 | 8.2% |
| Privacy | 10 | 8.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
51 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 60.8% |
| Billing | 7 | 13.7% |
| Indecency | 5 | 9.8% |
| Loud Commercials | 4 | 7.8% |
| Equipment | 2 | 3.9% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.