FCC Consumer Complaints – 1 July 2023
Introduction
The Federal Communications Commission recorded 337 consumer complaints on 1 July 2023 relating to telecommunications services, this represented a decline from the 769 complaints recorded the day before. Submissions were made from 44 states and territories, with California accounting for the highest number of complaints at 56. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 337
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (88)
- Most reported state/territory
- California (56)
Where the complaints came from
The 337 complaints recorded on 1 July 2023 originated from 256 cities across 44 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 56 | 16.6% |
| Texas | 26 | 7.7% |
| Florida | 25 | 7.4% |
| Alabama | 18 | 5.3% |
| Arizona | 18 | 5.3% |
| Pennsylvania | 17 | 5.0% |
| New York | 15 | 4.5% |
| Ohio | 14 | 4.2% |
| Illinois | 13 | 3.9% |
| Colorado | 11 | 3.3% |
| Other states and territories | 124 | 36.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 175 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 175 | 51.9% |
| Internet | 117 | 34.7% |
| TV | 29 | 8.6% |
| Emergency | 9 | 2.7% |
| Radio | 5 | 1.5% |
| Accessibility | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
175 complaints were recorded in this category, representing 51.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 88 | 50.3% |
| Availability (including rural call completion) | 25 | 14.3% |
| Billing | 22 | 12.6% |
| Equipment | 16 | 9.1% |
| Number Portability (keeping your number if you change providers) | 6 | 3.4% |
| Privacy | 6 | 3.4% |
| Interference (including signal jammers) | 5 | 2.9% |
| Slamming (change of your carrier without permission) | 4 | 2.3% |
| Junk Faxes | 2 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
117 complaints were recorded in this category, representing 34.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 33.3% |
| Billing | 35 | 29.9% |
| Equipment | 12 | 10.3% |
| Interference | 12 | 10.3% |
| Speed | 11 | 9.4% |
| Privacy | 8 | 6.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.