FCC Consumer Complaints – 30 June 2023
Introduction
On Friday, 30 June 2023, the Federal Communications Commission recorded 769 consumer complaints relating to telecommunications services, this was lower than the 869 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 769
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (277)
- Most reported state/territory
- California (88)
Where the complaints came from
A total of 769 complaints were recorded on 30 June 2023, with reports originating from 525 cities in 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 11.4% |
| New York | 57 | 7.4% |
| Florida | 54 | 7.0% |
| Texas | 48 | 6.2% |
| Ohio | 43 | 5.6% |
| Illinois | 35 | 4.6% |
| Georgia | 29 | 3.8% |
| Alabama | 23 | 3.0% |
| Colorado | 23 | 3.0% |
| Arizona | 22 | 2.9% |
| Other states and territories | 347 | 45.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 525 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 525 | 68.3% |
| Internet | 180 | 23.4% |
| TV | 42 | 5.5% |
| Emergency | 11 | 1.4% |
| Radio | 7 | 0.9% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
525 complaints were recorded in this category, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 277 | 52.8% |
| Availability (including rural call completion) | 96 | 18.3% |
| Billing | 59 | 11.2% |
| Equipment | 31 | 5.9% |
| Number Portability (keeping your number if you change providers) | 21 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.7% |
| Privacy | 14 | 2.7% |
| Interference (including signal jammers) | 6 | 1.1% |
| Junk Faxes | 5 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
180 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 74 | 41.1% |
| Availability | 61 | 33.9% |
| Interference | 13 | 7.2% |
| Speed | 12 | 6.7% |
| Privacy | 11 | 6.1% |
| Equipment | 9 | 5.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
42 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 45.2% |
| Billing | 12 | 28.6% |
| Equipment | 4 | 9.5% |
| Indecency | 3 | 7.1% |
| Loud Commercials | 3 | 7.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.