FCC Consumer Complaints – 29 June 2023
Introduction
On Thursday, 29 June 2023, the Federal Communications Commission recorded 869 consumer complaints relating to telecommunications services, complaint volume fell from 961 complaints the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 361 complaints.
Key statistics
- Total complaints
- 869
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (361)
- Most reported state/territory
- California (99)
Where the complaints came from
Reports recorded on 29 June 2023 show 869 complaints originating from 589 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 11.4% |
| Texas | 67 | 7.7% |
| Florida | 51 | 5.9% |
| New York | 50 | 5.8% |
| Illinois | 40 | 4.6% |
| Arizona | 32 | 3.7% |
| Georgia | 31 | 3.6% |
| Pennsylvania | 30 | 3.5% |
| Alabama | 29 | 3.3% |
| Maryland | 29 | 3.3% |
| Other states and territories | 410 | 47.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 588 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 588 | 67.7% |
| Internet | 195 | 22.4% |
| TV | 64 | 7.4% |
| Emergency | 11 | 1.3% |
| Radio | 8 | 0.9% |
| Accessibility | 3 | 0.3% |
Phone complaints
588 complaints were recorded in this category, representing 67.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 361 | 61.4% |
| Billing | 73 | 12.4% |
| Availability (including rural call completion) | 52 | 8.8% |
| Equipment | 41 | 7.0% |
| Number Portability (keeping your number if you change providers) | 23 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.7% |
| Interference (including signal jammers) | 9 | 1.5% |
| Privacy | 9 | 1.5% |
| Junk Faxes | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
195 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 75 | 38.5% |
| Billing | 66 | 33.8% |
| Interference | 17 | 8.7% |
| Speed | 17 | 8.7% |
| Equipment | 12 | 6.2% |
| Privacy | 8 | 4.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
64 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 39.1% |
| Billing | 23 | 35.9% |
| Equipment | 6 | 9.4% |
| Loud Commercials | 6 | 9.4% |
| Indecency | 2 | 3.1% |
| Privacy | 1 | 1.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.