FCC Consumer Complaints – June 2023
Introduction
The Federal Communications Commission recorded 21569 consumer complaints in June 2023 relating to telecommunications services, complaint volume increased from 20805 complaints the previous month. Reports were received from 54 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 8894 complaints.
Key statistics
- Total complaints
- 21569
- Days with complaint data
- 30
- Days with complaints
- 30
- States & territories reporting
- 54
- Most common issue
- Unwanted Calls (8894)
- Most reported state/territory
- California (2577)
Daily complaint activity
The month averaged 719 complaints per day. The highest daily count was 1028 complaints on 21 June 2023, with 21 days recording more complaints than the monthly daily average. The quietest day was 18 June 2023, with 271 complaints, noticeably below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
Across 5318 cities in 54 states and territories, a total of 21569 complaints were recorded in June 2023. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in District of Columbia, where Washington accounted for 84 of the 92 complaints recorded.
The monthly distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 2577 | 11.9% |
| Texas | 1719 | 8.0% |
| Florida | 1493 | 6.9% |
| New York | 1281 | 5.9% |
| Illinois | 901 | 4.2% |
| Colorado | 780 | 3.6% |
| Pennsylvania | 732 | 3.4% |
| Ohio | 706 | 3.3% |
| Georgia | 696 | 3.2% |
| Virginia | 658 | 3.1% |
| Other states and territories | 10016 | 46.4% |
Location highlight
Nearly all complaints reported in District of Columbia originated from Washington.
What the complaints were about
The complaints recorded during the month fell into 8 different complaint categories. Phone accounted for the largest share, with 14709 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 14709 | 68.2% |
| Internet | 5012 | 23.2% |
| TV | 1306 | 6.1% |
| Radio | 323 | 1.5% |
| Emergency | 99 | 0.5% |
| Accessibility | 88 | 0.4% |
| Request for Dispute Assistance | 30 | 0.1% |
| Broadband Story | 2 | 0.0% |
Phone complaints
14709 complaints were recorded in this category during the month, representing 68.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 8894 | 60.5% |
| Billing | 1865 | 12.7% |
| Availability (including rural call completion) | 1283 | 8.7% |
| Equipment | 957 | 6.5% |
| Number Portability (keeping your number if you change providers) | 521 | 3.5% |
| Privacy | 447 | 3.0% |
| Interference (including signal jammers) | 240 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 227 | 1.5% |
| Junk Faxes | 215 | 1.5% |
| Slamming (change of your carrier without permission) | 49 | 0.3% |
| Rural Call Completion | 4 | 0.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
5012 complaints were recorded in this category during the month, representing 23.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 1811 | 36.1% |
| Billing | 1797 | 35.9% |
| Interference | 357 | 7.1% |
| Speed | 351 | 7.0% |
| Privacy | 349 | 7.0% |
| Equipment | 347 | 6.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
1306 complaints were recorded in this category during the month, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 434 | 33.2% |
| Availability | 391 | 29.9% |
| Indecency | 173 | 13.2% |
| Loud Commercials | 143 | 10.9% |
| Equipment | 85 | 6.5% |
| Interference | 53 | 4.1% |
| Privacy | 18 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
323 complaints were recorded in this category during the month, representing 1.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 113 | 35.0% |
| Availability | 68 | 21.1% |
| Indecency | 46 | 14.2% |
| Pirate Radio | 44 | 13.6% |
| Commercials/Promotions | 23 | 7.1% |
| Equipment | 15 | 4.6% |
| Billing | 12 | 3.7% |
The remaining complaints in this category were spread across several issues, including Interference, Availability and Indecency.
Emergency complaints
99 complaints were recorded in this category during the month, representing 0.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 56 | 56.6% |
| Phone | 25 | 25.3% |
| Tower | 10 | 10.1% |
| Other | 8 | 8.1% |
Interference and Phone accounted for the majority of complaints in this category, with other issues reported less frequently.
Accessibility complaints
88 complaints were recorded in this category during the month, representing 0.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telecommunications Relay Service (TRS) | 38 | 43.2% |
| Closed Captioning on TV | 14 | 15.9% |
| Closed Captioning over the Internet | 13 | 14.8% |
| Video Description | 3 | 3.4% |
Telecommunications Relay Service (TRS) was the most commonly reported issue in this category, while other issues occurred less frequently.
Request for Dispute Assistance complaints
30 complaints were recorded in this category during the month, representing 0.1% of the total.
| Issue | Complaints | Share |
|---|
Unwanted calls
8894 complaints relating to unwanted calls were recorded on this date, accounting for 41.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (555) 555-5555 | 7 | 0.1% |
| (740) 276-5960 | 7 | 0.1% |
| (859) 795-2714 | 6 | 0.1% |
| (585) 510-7805 | 5 | 0.1% |
| (855) 458-6060 | 5 | 0.1% |
| (888) 981-7761 | 5 | 0.1% |
| (404) 806-4812 | 4 | 0.0% |
| (424) 230-8811 | 4 | 0.0% |
| (800) 432-1000 | 4 | 0.0% |
| (888) 884-9105 | 4 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (555) 555-5555 | 25 | 0.3% |
| (888) 220-2311 | 21 | 0.2% |
| (866) 202-3044 | 10 | 0.1% |
| (855) 202-9439 | 9 | 0.1% |
| (503) 765-9461 | 8 | 0.1% |
| (714) 694-7603 | 7 | 0.1% |
| (833) 269-7333 | 6 | 0.1% |
| (844) 200-5676 | 6 | 0.1% |
| (859) 795-2714 | 6 | 0.1% |
| (877) 653-9495 | 6 | 0.1% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (555) 555-5555 was reported slightly more often than other business contact numbers.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.