FCC Consumer Complaints – 12 June 2023
Introduction
The Federal Communications Commission recorded 795 consumer complaints on Monday, 12 June 2023 relating to telecommunications services, this represented an increase from the 291 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 795
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (309)
- Most reported state/territory
- California (84)
Where the complaints came from
Across 566 cities in 52 states and territories, a total of 795 complaints were recorded on 12 June 2023. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 84 | 10.6% |
| New York | 59 | 7.4% |
| Texas | 58 | 7.3% |
| Florida | 51 | 6.4% |
| Illinois | 39 | 4.9% |
| Virginia | 39 | 4.9% |
| Pennsylvania | 35 | 4.4% |
| Colorado | 34 | 4.3% |
| Ohio | 27 | 3.4% |
| Michigan | 25 | 3.1% |
| Other states and territories | 343 | 43.1% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 546 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 546 | 68.7% |
| Internet | 186 | 23.4% |
| TV | 39 | 4.9% |
| Radio | 15 | 1.9% |
| Request for Dispute Assistance | 4 | 0.5% |
| Accessibility | 3 | 0.4% |
| Emergency | 2 | 0.3% |
Phone complaints
546 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 309 | 56.6% |
| Billing | 77 | 14.1% |
| Availability (including rural call completion) | 55 | 10.1% |
| Equipment | 35 | 6.4% |
| Number Portability (keeping your number if you change providers) | 19 | 3.5% |
| Junk Faxes | 18 | 3.3% |
| Privacy | 18 | 3.3% |
| Interference (including signal jammers) | 7 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
186 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 37.1% |
| Availability | 60 | 32.3% |
| Equipment | 18 | 9.7% |
| Interference | 17 | 9.1% |
| Speed | 13 | 7.0% |
| Privacy | 9 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 33.3% |
| Availability | 11 | 28.2% |
| Indecency | 6 | 15.4% |
| Loud Commercials | 5 | 12.8% |
| Privacy | 2 | 5.1% |
| Equipment | 1 | 2.6% |
| Interference | 1 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.