FCC Consumer Complaints – 13 June 2023
Introduction
On 13 June 2023, the Federal Communications Commission recorded 830 consumer complaints relating to telecommunications services, this was higher than the 795 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 367 complaints.
Key statistics
- Total complaints
- 830
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (367)
- Most reported state/territory
- California (102)
Where the complaints came from
The 830 complaints recorded on 13 June 2023 originated from 586 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 12.3% |
| Texas | 72 | 8.7% |
| Florida | 66 | 8.0% |
| Illinois | 33 | 4.0% |
| Arizona | 32 | 3.9% |
| New York | 30 | 3.6% |
| Massachusetts | 27 | 3.3% |
| Pennsylvania | 27 | 3.3% |
| Colorado | 26 | 3.1% |
| Georgia | 26 | 3.1% |
| Other states and territories | 389 | 46.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 579 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 579 | 69.8% |
| Internet | 192 | 23.1% |
| TV | 38 | 4.6% |
| Radio | 10 | 1.2% |
| Accessibility | 6 | 0.7% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
579 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 367 | 63.4% |
| Billing | 68 | 11.7% |
| Availability (including rural call completion) | 46 | 7.9% |
| Equipment | 36 | 6.2% |
| Number Portability (keeping your number if you change providers) | 25 | 4.3% |
| Privacy | 17 | 2.9% |
| Interference (including signal jammers) | 9 | 1.6% |
| Junk Faxes | 5 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
192 complaints were recorded in this category, representing 23.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 39.1% |
| Availability | 62 | 32.3% |
| Privacy | 17 | 8.9% |
| Equipment | 15 | 7.8% |
| Speed | 14 | 7.3% |
| Interference | 9 | 4.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 44.7% |
| Availability | 6 | 15.8% |
| Indecency | 5 | 13.2% |
| Interference | 3 | 7.9% |
| Loud Commercials | 3 | 7.9% |
| Equipment | 2 | 5.3% |
| Privacy | 1 | 2.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.