FCC Consumer Complaints – 14 June 2023
Introduction
The Federal Communications Commission recorded 911 consumer complaints on 14 June 2023 relating to telecommunications services, complaint volume increased from 830 complaints the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 425 complaints.
Key statistics
- Total complaints
- 911
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (425)
- Most reported state/territory
- California (109)
Where the complaints came from
Across 620 cities in 50 states and territories, a total of 911 complaints were recorded on 14 June 2023. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 12.0% |
| Florida | 66 | 7.2% |
| New York | 59 | 6.5% |
| Texas | 57 | 6.3% |
| Illinois | 43 | 4.7% |
| Colorado | 37 | 4.1% |
| Pennsylvania | 33 | 3.6% |
| Georgia | 32 | 3.5% |
| Ohio | 31 | 3.4% |
| New Jersey | 27 | 3.0% |
| Other states and territories | 417 | 45.8% |
Location highlight
Complaints in California were reported across 73 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 640 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 640 | 70.3% |
| Internet | 170 | 18.7% |
| TV | 85 | 9.3% |
| Radio | 12 | 1.3% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
640 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 425 | 66.4% |
| Billing | 85 | 13.3% |
| Equipment | 42 | 6.6% |
| Availability (including rural call completion) | 33 | 5.2% |
| Number Portability (keeping your number if you change providers) | 27 | 4.2% |
| Junk Faxes | 9 | 1.4% |
| Privacy | 9 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Interference (including signal jammers) | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
170 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 42.4% |
| Availability | 53 | 31.2% |
| Equipment | 13 | 7.6% |
| Privacy | 11 | 6.5% |
| Speed | 11 | 6.5% |
| Interference | 10 | 5.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
85 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 42 | 49.4% |
| Billing | 17 | 20.0% |
| Availability | 14 | 16.5% |
| Loud Commercials | 7 | 8.2% |
| Interference | 3 | 3.5% |
| Equipment | 2 | 2.4% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.