FCC Consumer Complaints – 15 June 2023
Introduction
The Federal Communications Commission recorded 981 consumer complaints on 15 June 2023 relating to telecommunications services, this represented an increase from the 911 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 457 complaints recorded.
Key statistics
- Total complaints
- 981
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (457)
- Most reported state/territory
- California (104)
Where the complaints came from
Across 664 cities in 51 states and territories, a total of 981 complaints were recorded on 15 June 2023. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 10.6% |
| Texas | 85 | 8.7% |
| Florida | 75 | 7.6% |
| Colorado | 51 | 5.2% |
| New York | 46 | 4.7% |
| Pennsylvania | 42 | 4.3% |
| Ohio | 40 | 4.1% |
| Georgia | 38 | 3.9% |
| Virginia | 38 | 3.9% |
| Arizona | 35 | 3.6% |
| Other states and territories | 426 | 43.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 709 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 709 | 72.3% |
| Internet | 196 | 20.0% |
| TV | 59 | 6.0% |
| Radio | 9 | 0.9% |
| Accessibility | 5 | 0.5% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
709 complaints were recorded in this category, representing 72.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 457 | 64.5% |
| Availability (including rural call completion) | 68 | 9.6% |
| Billing | 67 | 9.4% |
| Equipment | 36 | 5.1% |
| Number Portability (keeping your number if you change providers) | 24 | 3.4% |
| Privacy | 22 | 3.1% |
| Interference (including signal jammers) | 13 | 1.8% |
| Junk Faxes | 13 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
196 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 40.3% |
| Availability | 61 | 31.1% |
| Equipment | 19 | 9.7% |
| Privacy | 15 | 7.7% |
| Interference | 12 | 6.1% |
| Speed | 10 | 5.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
59 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 27.1% |
| Indecency | 16 | 27.1% |
| Availability | 10 | 16.9% |
| Loud Commercials | 7 | 11.9% |
| Equipment | 5 | 8.5% |
| Interference | 5 | 8.5% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.