FCC Consumer Complaints – 16 June 2023
Introduction
The Federal Communications Commission recorded 872 consumer complaints on 16 June 2023 relating to telecommunications services, this represented a decline from the 981 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 418 complaints recorded.
Key statistics
- Total complaints
- 872
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (418)
- Most reported state/territory
- California (114)
Where the complaints came from
Across 570 cities in 52 states and territories, a total of 872 complaints were recorded on 16 June 2023. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A notable concentration at the city level was observed in Wisconsin, where Mauston accounted for 26 of the 34 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 13.1% |
| Texas | 75 | 8.6% |
| Colorado | 49 | 5.6% |
| Florida | 44 | 5.0% |
| Ohio | 35 | 4.0% |
| Wisconsin | 34 | 3.9% |
| Illinois | 33 | 3.8% |
| Pennsylvania | 30 | 3.4% |
| Virginia | 30 | 3.4% |
| New York | 28 | 3.2% |
| Other states and territories | 400 | 45.9% |
Location highlight
Complaints in Wisconsin were heavily concentrated in Mauston, which accounted for the majority of reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 628 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 628 | 72.0% |
| Internet | 176 | 20.2% |
| TV | 49 | 5.6% |
| Radio | 13 | 1.5% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
628 complaints were recorded in this category, representing 72.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 418 | 66.6% |
| Billing | 87 | 13.9% |
| Availability (including rural call completion) | 42 | 6.7% |
| Equipment | 26 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.2% |
| Privacy | 14 | 2.2% |
| Number Portability (keeping your number if you change providers) | 13 | 2.1% |
| Interference (including signal jammers) | 7 | 1.1% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
176 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 38.1% |
| Availability | 55 | 31.3% |
| Equipment | 22 | 12.5% |
| Interference | 12 | 6.8% |
| Privacy | 10 | 5.7% |
| Speed | 10 | 5.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 32.7% |
| Indecency | 10 | 20.4% |
| Availability | 9 | 18.4% |
| Loud Commercials | 8 | 16.3% |
| Equipment | 2 | 4.1% |
| Interference | 2 | 4.1% |
| Privacy | 1 | 2.0% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.