FCC Consumer Complaints – 17 June 2023
Introduction
A total of 363 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 17 June 2023, this was lower than the 872 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 363
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (103)
- Most reported state/territory
- California (49)
Where the complaints came from
Across 285 cities in 45 states and territories, a total of 363 complaints were recorded on 17 June 2023. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 13.5% |
| Florida | 34 | 9.4% |
| Texas | 28 | 7.7% |
| New York | 19 | 5.2% |
| Illinois | 18 | 5.0% |
| Pennsylvania | 18 | 5.0% |
| Arizona | 12 | 3.3% |
| New Jersey | 11 | 3.0% |
| Nevada | 11 | 3.0% |
| Washington | 11 | 3.0% |
| Other states and territories | 152 | 41.9% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 205 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 205 | 56.5% |
| Internet | 120 | 33.1% |
| TV | 24 | 6.6% |
| Radio | 8 | 2.2% |
| Accessibility | 2 | 0.6% |
| Emergency | 2 | 0.6% |
| Request for Dispute Assistance | 2 | 0.6% |
Phone complaints
205 complaints were recorded in this category, representing 56.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 103 | 50.2% |
| Billing | 28 | 13.7% |
| Availability (including rural call completion) | 25 | 12.2% |
| Equipment | 15 | 7.3% |
| Privacy | 13 | 6.3% |
| Number Portability (keeping your number if you change providers) | 11 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.4% |
| Interference (including signal jammers) | 5 | 2.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
120 complaints were recorded in this category, representing 33.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 34.2% |
| Availability | 34 | 28.3% |
| Speed | 15 | 12.5% |
| Interference | 12 | 10.0% |
| Equipment | 9 | 7.5% |
| Privacy | 9 | 7.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.