FCC Consumer Complaints – 18 June 2023
Introduction
On 18 June 2023, 271 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 363 complaints recorded the day before. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 271
- States & territories reporting
- 43
- Most common issue
- Billing (64)
- Most reported state/territory
- California (38)
Where the complaints came from
The 271 complaints recorded on 18 June 2023 originated from 217 cities across 43 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 14.0% |
| Florida | 25 | 9.2% |
| New York | 20 | 7.4% |
| Texas | 12 | 4.4% |
| Colorado | 10 | 3.7% |
| Ohio | 10 | 3.7% |
| Pennsylvania | 10 | 3.7% |
| Arizona | 9 | 3.3% |
| Massachusetts | 9 | 3.3% |
| Washington | 9 | 3.3% |
| Other states and territories | 119 | 43.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 28 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 141 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 141 | 52.0% |
| Internet | 94 | 34.7% |
| TV | 28 | 10.3% |
| Radio | 4 | 1.5% |
| Accessibility | 3 | 1.1% |
| Emergency | 1 | 0.4% |
Phone complaints
141 complaints were recorded in this category, representing 52.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 43 | 30.5% |
| Billing | 29 | 20.6% |
| Availability (including rural call completion) | 18 | 12.8% |
| Equipment | 14 | 9.9% |
| Interference (including signal jammers) | 12 | 8.5% |
| Privacy | 11 | 7.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 5.0% |
| Number Portability (keeping your number if you change providers) | 5 | 3.5% |
| Slamming (change of your carrier without permission) | 2 | 1.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
94 complaints were recorded in this category, representing 34.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 45.7% |
| Billing | 27 | 28.7% |
| Interference | 8 | 8.5% |
| Speed | 7 | 7.4% |
| Equipment | 6 | 6.4% |
| Privacy | 3 | 3.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
28 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 10 | 35.7% |
| Availability | 8 | 28.6% |
| Billing | 8 | 28.6% |
| Equipment | 1 | 3.6% |
| Loud Commercials | 1 | 3.6% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.