FCC Consumer Complaints – 19 June 2023
Introduction
The Federal Communications Commission recorded 617 consumer complaints on Monday, 19 June 2023 relating to telecommunications services, this was higher than the 271 complaints recorded the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 257 complaints.
Key statistics
- Total complaints
- 617
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (257)
- Most reported state/territory
- California (76)
Where the complaints came from
The 617 complaints recorded on 19 June 2023 were submitted from 454 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 76 | 12.3% |
| Texas | 58 | 9.4% |
| Florida | 36 | 5.8% |
| New York | 31 | 5.0% |
| Georgia | 25 | 4.1% |
| Illinois | 24 | 3.9% |
| Massachusetts | 20 | 3.2% |
| Ohio | 20 | 3.2% |
| Washington | 19 | 3.1% |
| Alabama | 18 | 2.9% |
| Other states and territories | 290 | 47.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 403 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 403 | 65.3% |
| Internet | 164 | 26.6% |
| TV | 32 | 5.2% |
| Radio | 10 | 1.6% |
| Emergency | 5 | 0.8% |
| Request for Dispute Assistance | 2 | 0.3% |
| Accessibility | 1 | 0.2% |
Phone complaints
403 complaints were recorded in this category, representing 65.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 257 | 63.8% |
| Billing | 44 | 10.9% |
| Availability (including rural call completion) | 25 | 6.2% |
| Equipment | 23 | 5.7% |
| Privacy | 14 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 3.2% |
| Number Portability (keeping your number if you change providers) | 12 | 3.0% |
| Junk Faxes | 5 | 1.2% |
| Interference (including signal jammers) | 4 | 1.0% |
| Slamming (change of your carrier without permission) | 4 | 1.0% |
| Rural Call Completion | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
164 complaints were recorded in this category, representing 26.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 34.8% |
| Availability | 51 | 31.1% |
| Interference | 22 | 13.4% |
| Equipment | 12 | 7.3% |
| Speed | 12 | 7.3% |
| Privacy | 10 | 6.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
32 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 50.0% |
| Availability | 7 | 21.9% |
| Loud Commercials | 5 | 15.6% |
| Equipment | 2 | 6.3% |
| Indecency | 2 | 6.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.