FCC Consumer Complaints – 20 June 2023
Introduction
The Federal Communications Commission recorded 934 consumer complaints on Tuesday, 20 June 2023 relating to telecommunications services, this was higher than the 617 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 411 complaints.
Key statistics
- Total complaints
- 934
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (411)
- Most reported state/territory
- California (106)
Where the complaints came from
The 934 complaints recorded on 20 June 2023 originated from 617 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 11.3% |
| New York | 82 | 8.8% |
| Florida | 81 | 8.7% |
| Texas | 79 | 8.5% |
| Pennsylvania | 39 | 4.2% |
| Arizona | 30 | 3.2% |
| Massachusetts | 29 | 3.1% |
| Ohio | 29 | 3.1% |
| Colorado | 28 | 3.0% |
| Georgia | 28 | 3.0% |
| Other states and territories | 403 | 43.1% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 649 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 649 | 69.5% |
| Internet | 220 | 23.6% |
| TV | 44 | 4.7% |
| Radio | 14 | 1.5% |
| Accessibility | 5 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
649 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 411 | 63.3% |
| Billing | 82 | 12.6% |
| Availability (including rural call completion) | 57 | 8.8% |
| Equipment | 41 | 6.3% |
| Number Portability (keeping your number if you change providers) | 18 | 2.8% |
| Privacy | 16 | 2.5% |
| Junk Faxes | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Interference (including signal jammers) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
220 complaints were recorded in this category, representing 23.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 83 | 37.7% |
| Billing | 78 | 35.5% |
| Speed | 17 | 7.7% |
| Equipment | 14 | 6.4% |
| Interference | 14 | 6.4% |
| Privacy | 14 | 6.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
44 complaints were recorded in this category, representing 4.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 50.0% |
| Equipment | 5 | 11.4% |
| Indecency | 5 | 11.4% |
| Loud Commercials | 5 | 11.4% |
| Availability | 4 | 9.1% |
| Privacy | 2 | 4.5% |
| Interference | 1 | 2.3% |
Billing and Equipment were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.