FCC Consumer Complaints – 21 June 2023
Introduction
On Wednesday, 21 June 2023, the Federal Communications Commission recorded 1028 consumer complaints relating to telecommunications services, this represented an increase from the 934 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 482 complaints.
Key statistics
- Total complaints
- 1028
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (482)
- Most reported state/territory
- California (118)
Where the complaints came from
A total of 1028 complaints were recorded on 21 June 2023, with reports originating from 668 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 11.5% |
| Texas | 85 | 8.3% |
| Illinois | 77 | 7.5% |
| Florida | 72 | 7.0% |
| New York | 62 | 6.0% |
| Georgia | 43 | 4.2% |
| Colorado | 42 | 4.1% |
| Virginia | 40 | 3.9% |
| North Carolina | 30 | 2.9% |
| Arizona | 27 | 2.6% |
| Other states and territories | 430 | 41.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 739 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 739 | 71.9% |
| Internet | 206 | 20.0% |
| TV | 58 | 5.6% |
| Radio | 13 | 1.3% |
| Accessibility | 8 | 0.8% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
739 complaints were recorded in this category, representing 71.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 482 | 65.2% |
| Billing | 90 | 12.2% |
| Availability (including rural call completion) | 63 | 8.5% |
| Equipment | 39 | 5.3% |
| Number Portability (keeping your number if you change providers) | 21 | 2.8% |
| Privacy | 13 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.5% |
| Interference (including signal jammers) | 10 | 1.4% |
| Junk Faxes | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
206 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 36.9% |
| Availability | 72 | 35.0% |
| Speed | 20 | 9.7% |
| Equipment | 13 | 6.3% |
| Interference | 13 | 6.3% |
| Privacy | 12 | 5.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
58 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 34.5% |
| Availability | 13 | 22.4% |
| Indecency | 8 | 13.8% |
| Loud Commercials | 8 | 13.8% |
| Equipment | 6 | 10.3% |
| Interference | 3 | 5.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.