FCC Consumer Complaints – 22 June 2023
Introduction
The Federal Communications Commission recorded 912 consumer complaints on 22 June 2023 relating to telecommunications services, complaint volume fell from 1028 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 455 complaints.
Key statistics
- Total complaints
- 912
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (455)
- Most reported state/territory
- California (91)
Where the complaints came from
The 912 complaints recorded on 22 June 2023 were submitted from 614 cities across 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 10.0% |
| Texas | 69 | 7.6% |
| Florida | 67 | 7.3% |
| New York | 59 | 6.5% |
| North Carolina | 34 | 3.7% |
| Georgia | 32 | 3.5% |
| Kentucky | 32 | 3.5% |
| Illinois | 29 | 3.2% |
| Pennsylvania | 29 | 3.2% |
| Washington | 29 | 3.2% |
| Other states and territories | 441 | 48.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 692 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 692 | 75.9% |
| Internet | 163 | 17.9% |
| TV | 38 | 4.2% |
| Radio | 11 | 1.2% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
692 complaints were recorded in this category, representing 75.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 455 | 65.8% |
| Billing | 75 | 10.8% |
| Equipment | 44 | 6.4% |
| Availability (including rural call completion) | 41 | 5.9% |
| Number Portability (keeping your number if you change providers) | 26 | 3.8% |
| Privacy | 17 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.7% |
| Interference (including signal jammers) | 11 | 1.6% |
| Junk Faxes | 10 | 1.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
163 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 37.4% |
| Availability | 54 | 33.1% |
| Privacy | 15 | 9.2% |
| Equipment | 13 | 8.0% |
| Interference | 12 | 7.4% |
| Speed | 8 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
38 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 34.2% |
| Availability | 11 | 28.9% |
| Loud Commercials | 7 | 18.4% |
| Indecency | 5 | 13.2% |
| Equipment | 1 | 2.6% |
| Interference | 1 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.