FCC Consumer Complaints – 23 June 2023
Introduction
The Federal Communications Commission recorded 882 consumer complaints on Friday, 23 June 2023 relating to telecommunications services, complaint volume fell from 912 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 416 complaints recorded.
Key statistics
- Total complaints
- 882
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (416)
- Most reported state/territory
- California (105)
Where the complaints came from
Reports recorded on 23 June 2023 show 882 complaints originating from 596 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 11.9% |
| Texas | 69 | 7.8% |
| Florida | 61 | 6.9% |
| Illinois | 51 | 5.8% |
| New York | 48 | 5.4% |
| Colorado | 37 | 4.2% |
| Pennsylvania | 34 | 3.9% |
| Georgia | 32 | 3.6% |
| New Jersey | 29 | 3.3% |
| Massachusetts | 28 | 3.2% |
| Other states and territories | 388 | 44.0% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 651 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 651 | 73.8% |
| Internet | 168 | 19.0% |
| TV | 39 | 4.4% |
| Radio | 17 | 1.9% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
651 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 416 | 63.9% |
| Billing | 75 | 11.5% |
| Availability (including rural call completion) | 54 | 8.3% |
| Equipment | 41 | 6.3% |
| Number Portability (keeping your number if you change providers) | 23 | 3.5% |
| Privacy | 15 | 2.3% |
| Junk Faxes | 10 | 1.5% |
| Interference (including signal jammers) | 9 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
168 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 36.3% |
| Availability | 57 | 33.9% |
| Privacy | 17 | 10.1% |
| Equipment | 13 | 7.7% |
| Interference | 10 | 6.0% |
| Speed | 10 | 6.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
39 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 61.5% |
| Indecency | 5 | 12.8% |
| Availability | 4 | 10.3% |
| Loud Commercials | 4 | 10.3% |
| Equipment | 1 | 2.6% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.