FCC Consumer Complaints – 24 June 2023
Introduction
On 24 June 2023, 422 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 882 complaints the day before. Reports were received from 48 states and territories, with complaints distributed across multiple locations with similar counts. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 422
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (163)
Where the complaints came from
On 24 June 2023, the 422 complaints recorded by the Federal Communications Commission were reported from 313 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 10.7% |
| Texas | 45 | 10.7% |
| New York | 30 | 7.1% |
| Illinois | 24 | 5.7% |
| Florida | 23 | 5.5% |
| Arizona | 20 | 4.7% |
| New Jersey | 18 | 4.3% |
| Virginia | 16 | 3.8% |
| Pennsylvania | 15 | 3.6% |
| Georgia | 14 | 3.3% |
| Other states and territories | 172 | 40.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 280 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 280 | 66.4% |
| Internet | 112 | 26.5% |
| TV | 20 | 4.7% |
| Radio | 5 | 1.2% |
| Request for Dispute Assistance | 3 | 0.7% |
| Emergency | 2 | 0.5% |
Phone complaints
280 complaints were recorded in this category, representing 66.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 163 | 58.2% |
| Billing | 46 | 16.4% |
| Equipment | 26 | 9.3% |
| Availability (including rural call completion) | 20 | 7.1% |
| Privacy | 11 | 3.9% |
| Number Portability (keeping your number if you change providers) | 7 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.4% |
| Interference (including signal jammers) | 3 | 1.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
112 complaints were recorded in this category, representing 26.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 36.6% |
| Billing | 36 | 32.1% |
| Interference | 13 | 11.6% |
| Privacy | 11 | 9.8% |
| Equipment | 6 | 5.4% |
| Speed | 5 | 4.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.