FCC Consumer Complaints – 25 June 2023
Introduction
The Federal Communications Commission recorded 290 consumer complaints on 25 June 2023 relating to telecommunications services, this was lower than the 422 complaints recorded the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 290
- States & territories reporting
- 45
- Most common issue
- Billing (71)
- Most reported state/territory
- California (36)
Where the complaints came from
On 25 June 2023, the 290 complaints recorded by the Federal Communications Commission were reported from 238 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 12.4% |
| Texas | 28 | 9.7% |
| New York | 17 | 5.9% |
| North Carolina | 15 | 5.2% |
| Florida | 12 | 4.1% |
| Oregon | 12 | 4.1% |
| Illinois | 11 | 3.8% |
| Washington | 11 | 3.8% |
| Virginia | 10 | 3.4% |
| New Jersey | 9 | 3.1% |
| Other states and territories | 129 | 44.5% |
Location highlight
Complaints in California were reported across 34 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 159 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 159 | 54.8% |
| Internet | 98 | 33.8% |
| TV | 19 | 6.6% |
| Emergency | 5 | 1.7% |
| Radio | 5 | 1.7% |
| Accessibility | 2 | 0.7% |
| Request for Dispute Assistance | 2 | 0.7% |
Phone complaints
159 complaints were recorded in this category, representing 54.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 63 | 39.6% |
| Billing | 36 | 22.6% |
| Availability (including rural call completion) | 23 | 14.5% |
| Equipment | 13 | 8.2% |
| Number Portability (keeping your number if you change providers) | 9 | 5.7% |
| Interference (including signal jammers) | 6 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.5% |
| Privacy | 4 | 2.5% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
98 complaints were recorded in this category, representing 33.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 32.7% |
| Availability | 30 | 30.6% |
| Privacy | 11 | 11.2% |
| Speed | 11 | 11.2% |
| Equipment | 7 | 7.1% |
| Interference | 7 | 7.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.