FCC Consumer Complaints – 26 June 2023
Introduction
On 26 June 2023, the Federal Communications Commission recorded 961 consumer complaints relating to telecommunications services, this represented an increase from the 290 complaints recorded the previous day. Reports were received from 52 states and territories, with Texas recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 380 complaints.
Key statistics
- Total complaints
- 961
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (380)
- Most reported state/territory
- Texas (82)
Where the complaints came from
On 26 June 2023, the 961 complaints recorded by the Federal Communications Commission were reported from 614 cities across 52 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 82 | 8.5% |
| California | 80 | 8.3% |
| Florida | 62 | 6.5% |
| New York | 57 | 5.9% |
| Illinois | 43 | 4.5% |
| Ohio | 43 | 4.5% |
| Alabama | 39 | 4.1% |
| Virginia | 38 | 4.0% |
| New Jersey | 32 | 3.3% |
| Colorado | 31 | 3.2% |
| Other states and territories | 454 | 47.2% |
Location highlight
Complaints in California were reported across 60 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 630 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 630 | 65.6% |
| Internet | 226 | 23.5% |
| TV | 78 | 8.1% |
| Radio | 14 | 1.5% |
| Accessibility | 6 | 0.6% |
| Emergency | 6 | 0.6% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
630 complaints were recorded in this category, representing 65.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 380 | 60.3% |
| Billing | 82 | 13.0% |
| Availability (including rural call completion) | 57 | 9.0% |
| Equipment | 27 | 4.3% |
| Number Portability (keeping your number if you change providers) | 24 | 3.8% |
| Privacy | 21 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.2% |
| Interference (including signal jammers) | 13 | 2.1% |
| Junk Faxes | 9 | 1.4% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
226 complaints were recorded in this category, representing 23.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 96 | 42.5% |
| Billing | 76 | 33.6% |
| Privacy | 20 | 8.8% |
| Equipment | 16 | 7.1% |
| Speed | 13 | 5.8% |
| Interference | 5 | 2.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
78 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 41.0% |
| Availability | 30 | 38.5% |
| Indecency | 7 | 9.0% |
| Loud Commercials | 4 | 5.1% |
| Interference | 2 | 2.6% |
| Privacy | 2 | 2.6% |
| Equipment | 1 | 1.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.