FCC Consumer Complaints – 27 June 2023
Introduction
A total of 976 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 June 2023, this was higher than the 961 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 441 complaints.
Key statistics
- Total complaints
- 976
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (441)
- Most reported state/territory
- California (112)
Where the complaints came from
Across 661 cities in 51 states and territories, a total of 976 complaints were recorded on 27 June 2023. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 11.5% |
| Texas | 86 | 8.8% |
| Florida | 76 | 7.8% |
| New York | 76 | 7.8% |
| Michigan | 40 | 4.1% |
| Illinois | 36 | 3.7% |
| Ohio | 36 | 3.7% |
| Pennsylvania | 33 | 3.4% |
| Kentucky | 30 | 3.1% |
| North Carolina | 30 | 3.1% |
| Other states and territories | 421 | 43.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 699 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 699 | 71.6% |
| Internet | 217 | 22.2% |
| TV | 46 | 4.7% |
| Radio | 11 | 1.1% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
699 complaints were recorded in this category, representing 71.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 441 | 63.1% |
| Billing | 97 | 13.9% |
| Availability (including rural call completion) | 45 | 6.4% |
| Equipment | 35 | 5.0% |
| Number Portability (keeping your number if you change providers) | 28 | 4.0% |
| Junk Faxes | 20 | 2.9% |
| Interference (including signal jammers) | 15 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.4% |
| Privacy | 6 | 0.9% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
217 complaints were recorded in this category, representing 22.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 83 | 38.2% |
| Availability | 72 | 33.2% |
| Interference | 21 | 9.7% |
| Equipment | 16 | 7.4% |
| Speed | 13 | 6.0% |
| Privacy | 12 | 5.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 4.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 37.0% |
| Availability | 10 | 21.7% |
| Equipment | 7 | 15.2% |
| Indecency | 4 | 8.7% |
| Interference | 4 | 8.7% |
| Loud Commercials | 3 | 6.5% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.