FCC Consumer Complaints – 28 June 2023
Introduction
On Wednesday, 28 June 2023, the Federal Communications Commission recorded 961 consumer complaints relating to telecommunications services, this represented a decline from the 976 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 424 complaints recorded.
Key statistics
- Total complaints
- 961
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (424)
- Most reported state/territory
- California (109)
Where the complaints came from
A total of 961 complaints were recorded on 28 June 2023, with reports originating from 605 cities in 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 44 of the 56 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 11.3% |
| Texas | 91 | 9.5% |
| New York | 69 | 7.2% |
| Alabama | 56 | 5.8% |
| Florida | 54 | 5.6% |
| Colorado | 36 | 3.7% |
| Illinois | 35 | 3.6% |
| Arizona | 32 | 3.3% |
| North Carolina | 31 | 3.2% |
| Pennsylvania | 31 | 3.2% |
| Other states and territories | 415 | 43.2% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 678 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 678 | 70.6% |
| Internet | 175 | 18.2% |
| TV | 79 | 8.2% |
| Radio | 14 | 1.5% |
| Emergency | 9 | 0.9% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
678 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 424 | 62.5% |
| Billing | 79 | 11.7% |
| Availability (including rural call completion) | 56 | 8.3% |
| Equipment | 35 | 5.2% |
| Privacy | 27 | 4.0% |
| Number Portability (keeping your number if you change providers) | 23 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.1% |
| Junk Faxes | 10 | 1.5% |
| Interference (including signal jammers) | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
175 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 75 | 42.9% |
| Billing | 43 | 24.6% |
| Interference | 19 | 10.9% |
| Privacy | 13 | 7.4% |
| Speed | 13 | 7.4% |
| Equipment | 12 | 6.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
79 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 64.6% |
| Billing | 15 | 19.0% |
| Loud Commercials | 6 | 7.6% |
| Equipment | 3 | 3.8% |
| Interference | 3 | 3.8% |
| Indecency | 1 | 1.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.