FCC Consumer Complaints – 11 June 2023
Introduction
The Federal Communications Commission recorded 291 consumer complaints on 11 June 2023 relating to telecommunications services, complaint volume fell from 346 complaints the previous day. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 291
- States & territories reporting
- 45
- Most common issue
- Billing (61)
- Most reported state/territory
- California (28)
Where the complaints came from
Reports recorded on 11 June 2023 show 291 complaints originating from 241 cities across 45 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 9.6% |
| Texas | 25 | 8.6% |
| Florida | 24 | 8.2% |
| Illinois | 16 | 5.5% |
| Washington | 15 | 5.2% |
| New York | 12 | 4.1% |
| Colorado | 11 | 3.8% |
| Georgia | 11 | 3.8% |
| Ohio | 11 | 3.8% |
| Massachusetts | 10 | 3.4% |
| Other states and territories | 128 | 44.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 147 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 147 | 50.5% |
| Internet | 111 | 38.1% |
| TV | 25 | 8.6% |
| Radio | 6 | 2.1% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
147 complaints were recorded in this category, representing 50.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 58 | 39.5% |
| Billing | 30 | 20.4% |
| Equipment | 18 | 12.2% |
| Privacy | 12 | 8.2% |
| Availability (including rural call completion) | 11 | 7.5% |
| Number Portability (keeping your number if you change providers) | 8 | 5.4% |
| Interference (including signal jammers) | 6 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Privacy.
Internet complaints
111 complaints were recorded in this category, representing 38.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 45.9% |
| Billing | 26 | 23.4% |
| Interference | 14 | 12.6% |
| Privacy | 8 | 7.2% |
| Equipment | 6 | 5.4% |
| Speed | 6 | 5.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.