FCC Consumer Complaints – 10 June 2023
Introduction
On 10 June 2023, the Federal Communications Commission recorded 346 consumer complaints relating to telecommunications services, complaint volume fell from 798 complaints the day before. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 346
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (113)
- Most reported state/territory
- California (41)
Where the complaints came from
The 346 complaints recorded on 10 June 2023 were submitted from 257 cities across 41 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 11.8% |
| Florida | 27 | 7.8% |
| New York | 27 | 7.8% |
| Texas | 22 | 6.4% |
| Illinois | 21 | 6.1% |
| Ohio | 19 | 5.5% |
| Arizona | 15 | 4.3% |
| Colorado | 11 | 3.2% |
| New Jersey | 11 | 3.2% |
| Georgia | 10 | 2.9% |
| Other states and territories | 142 | 41.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 205 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 205 | 59.2% |
| Internet | 107 | 30.9% |
| TV | 20 | 5.8% |
| Radio | 8 | 2.3% |
| Emergency | 4 | 1.2% |
| Accessibility | 2 | 0.6% |
Phone complaints
205 complaints were recorded in this category, representing 59.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 113 | 55.1% |
| Billing | 26 | 12.7% |
| Equipment | 22 | 10.7% |
| Availability (including rural call completion) | 21 | 10.2% |
| Privacy | 11 | 5.4% |
| Number Portability (keeping your number if you change providers) | 7 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.0% |
| Interference (including signal jammers) | 2 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
107 complaints were recorded in this category, representing 30.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 40.2% |
| Billing | 39 | 36.4% |
| Interference | 10 | 9.3% |
| Speed | 7 | 6.5% |
| Equipment | 6 | 5.6% |
| Privacy | 2 | 1.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.