FCC Consumer Complaints – 9 June 2023
Introduction
A total of 798 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 9 June 2023, this represented a decline from the 865 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 345 complaints.
Key statistics
- Total complaints
- 798
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (345)
- Most reported state/territory
- California (117)
Where the complaints came from
Reports recorded on 9 June 2023 show 798 complaints originating from 550 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 14.7% |
| Texas | 62 | 7.8% |
| Florida | 54 | 6.8% |
| New York | 42 | 5.3% |
| Illinois | 39 | 4.9% |
| New Jersey | 31 | 3.9% |
| Virginia | 30 | 3.8% |
| Arizona | 27 | 3.4% |
| Colorado | 25 | 3.1% |
| Georgia | 23 | 2.9% |
| Other states and territories | 348 | 43.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 568 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 568 | 71.2% |
| Internet | 179 | 22.4% |
| TV | 38 | 4.8% |
| Radio | 8 | 1.0% |
| Accessibility | 4 | 0.5% |
| Emergency | 1 | 0.1% |
Phone complaints
568 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 345 | 60.7% |
| Billing | 70 | 12.3% |
| Availability (including rural call completion) | 50 | 8.8% |
| Equipment | 41 | 7.2% |
| Privacy | 19 | 3.3% |
| Number Portability (keeping your number if you change providers) | 18 | 3.2% |
| Junk Faxes | 9 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.4% |
| Interference (including signal jammers) | 8 | 1.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 37.4% |
| Billing | 63 | 35.2% |
| Privacy | 14 | 7.8% |
| Equipment | 12 | 6.7% |
| Interference | 12 | 6.7% |
| Speed | 11 | 6.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
38 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 28.9% |
| Loud Commercials | 8 | 21.1% |
| Billing | 7 | 18.4% |
| Equipment | 4 | 10.5% |
| Indecency | 4 | 10.5% |
| Interference | 2 | 5.3% |
The remaining complaints in this category were spread across several issues, including Availability, Loud Commercials and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.