FCC Consumer Complaints – 8 June 2023
Introduction
The Federal Communications Commission recorded 865 consumer complaints on Thursday, 8 June 2023 relating to telecommunications services, complaint volume increased from 780 complaints the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 362 complaints recorded.
Key statistics
- Total complaints
- 865
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (362)
- Most reported state/territory
- California (95)
Where the complaints came from
The 865 complaints recorded on 8 June 2023 were submitted from 589 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 11.0% |
| New York | 64 | 7.4% |
| Texas | 62 | 7.2% |
| Florida | 54 | 6.2% |
| Colorado | 43 | 5.0% |
| Virginia | 43 | 5.0% |
| Illinois | 38 | 4.4% |
| Alabama | 36 | 4.2% |
| North Carolina | 28 | 3.2% |
| Pennsylvania | 28 | 3.2% |
| Other states and territories | 374 | 43.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 561 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 561 | 64.9% |
| Internet | 219 | 25.3% |
| TV | 64 | 7.4% |
| Radio | 12 | 1.4% |
| Accessibility | 4 | 0.5% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
561 complaints were recorded in this category, representing 64.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 362 | 64.5% |
| Billing | 55 | 9.8% |
| Equipment | 47 | 8.4% |
| Availability (including rural call completion) | 42 | 7.5% |
| Number Portability (keeping your number if you change providers) | 21 | 3.7% |
| Privacy | 11 | 2.0% |
| Junk Faxes | 9 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.1% |
| Interference (including signal jammers) | 6 | 1.1% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
219 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 96 | 43.8% |
| Billing | 69 | 31.5% |
| Privacy | 20 | 9.1% |
| Speed | 14 | 6.4% |
| Equipment | 10 | 4.6% |
| Interference | 10 | 4.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
64 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 53.1% |
| Billing | 15 | 23.4% |
| Indecency | 5 | 7.8% |
| Equipment | 4 | 6.3% |
| Loud Commercials | 3 | 4.7% |
| Interference | 2 | 3.1% |
| Privacy | 1 | 1.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.