FCC Consumer Complaints – 7 June 2023
Introduction
On Wednesday, 7 June 2023, 780 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 854 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 349 complaints.
Key statistics
- Total complaints
- 780
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (349)
- Most reported state/territory
- California (91)
Where the complaints came from
The 780 complaints recorded on 7 June 2023 were submitted from 579 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 11.7% |
| Texas | 59 | 7.6% |
| Florida | 55 | 7.1% |
| New York | 37 | 4.7% |
| Pennsylvania | 37 | 4.7% |
| Ohio | 35 | 4.5% |
| Georgia | 31 | 4.0% |
| North Carolina | 29 | 3.7% |
| New Jersey | 25 | 3.2% |
| Illinois | 23 | 2.9% |
| Other states and territories | 358 | 45.9% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 548 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 548 | 70.3% |
| Internet | 169 | 21.7% |
| TV | 31 | 4.0% |
| Radio | 23 | 2.9% |
| Emergency | 5 | 0.6% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
548 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 349 | 63.7% |
| Billing | 69 | 12.6% |
| Availability (including rural call completion) | 46 | 8.4% |
| Equipment | 34 | 6.2% |
| Number Portability (keeping your number if you change providers) | 15 | 2.7% |
| Privacy | 13 | 2.4% |
| Interference (including signal jammers) | 8 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.1% |
| Junk Faxes | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
169 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 42.0% |
| Availability | 59 | 34.9% |
| Equipment | 13 | 7.7% |
| Speed | 11 | 6.5% |
| Privacy | 9 | 5.3% |
| Interference | 6 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 38.7% |
| Billing | 9 | 29.0% |
| Equipment | 3 | 9.7% |
| Loud Commercials | 3 | 9.7% |
| Interference | 2 | 6.5% |
| Indecency | 1 | 3.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.