FCC Consumer Complaints – 6 June 2023
Introduction
A total of 854 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 6 June 2023, complaint volume increased from 720 complaints the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 854
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (322)
- Most reported state/territory
- California (104)
Where the complaints came from
A total of 854 complaints were recorded on 6 June 2023, with reports originating from 594 cities in 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 12.2% |
| Florida | 68 | 8.0% |
| Texas | 49 | 5.7% |
| Colorado | 42 | 4.9% |
| New York | 36 | 4.2% |
| Washington | 35 | 4.1% |
| Georgia | 34 | 4.0% |
| Massachusetts | 34 | 4.0% |
| Illinois | 33 | 3.9% |
| Pennsylvania | 32 | 3.7% |
| Other states and territories | 386 | 45.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 68 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 572 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 572 | 67.0% |
| Internet | 201 | 23.5% |
| TV | 64 | 7.5% |
| Radio | 14 | 1.6% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
572 complaints were recorded in this category, representing 67.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 322 | 56.3% |
| Billing | 76 | 13.3% |
| Availability (including rural call completion) | 47 | 8.2% |
| Equipment | 43 | 7.5% |
| Privacy | 25 | 4.4% |
| Number Portability (keeping your number if you change providers) | 19 | 3.3% |
| Junk Faxes | 18 | 3.1% |
| Interference (including signal jammers) | 10 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
201 complaints were recorded in this category, representing 23.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 39.3% |
| Availability | 76 | 37.8% |
| Interference | 15 | 7.5% |
| Privacy | 12 | 6.0% |
| Equipment | 11 | 5.5% |
| Speed | 8 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
64 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 34.4% |
| Billing | 19 | 29.7% |
| Loud Commercials | 7 | 10.9% |
| Equipment | 6 | 9.4% |
| Indecency | 6 | 9.4% |
| Interference | 4 | 6.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.