FCC Consumer Complaints – 5 June 2023
Introduction
The Federal Communications Commission recorded 720 consumer complaints on 5 June 2023 relating to telecommunications services, complaint volume increased from 289 complaints the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 720
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (245)
- Most reported state/territory
- California (95)
Where the complaints came from
On 5 June 2023, the 720 complaints recorded by the Federal Communications Commission were reported from 513 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 13.2% |
| Texas | 67 | 9.3% |
| New York | 49 | 6.8% |
| Florida | 39 | 5.4% |
| Colorado | 37 | 5.1% |
| Alabama | 22 | 3.1% |
| Illinois | 22 | 3.1% |
| Arizona | 21 | 2.9% |
| Ohio | 21 | 2.9% |
| Washington | 21 | 2.9% |
| Other states and territories | 325 | 45.1% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 461 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 461 | 64.0% |
| Internet | 196 | 27.2% |
| TV | 48 | 6.7% |
| Radio | 9 | 1.3% |
| Accessibility | 4 | 0.6% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
461 complaints were recorded in this category, representing 64.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 245 | 53.1% |
| Billing | 65 | 14.1% |
| Availability (including rural call completion) | 42 | 9.1% |
| Equipment | 40 | 8.7% |
| Privacy | 26 | 5.6% |
| Number Portability (keeping your number if you change providers) | 16 | 3.5% |
| Interference (including signal jammers) | 11 | 2.4% |
| Junk Faxes | 8 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
196 complaints were recorded in this category, representing 27.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 43.9% |
| Availability | 69 | 35.2% |
| Privacy | 14 | 7.1% |
| Interference | 12 | 6.1% |
| Speed | 10 | 5.1% |
| Equipment | 5 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
48 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 45.8% |
| Availability | 15 | 31.3% |
| Indecency | 5 | 10.4% |
| Loud Commercials | 3 | 6.3% |
| Equipment | 2 | 4.2% |
| Interference | 1 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.