FCC Consumer Complaints – 4 June 2023
Introduction
A total of 289 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 4 June 2023, this was lower than the 367 complaints recorded the day before. Submissions were made from 43 states and territories, with California accounting for the highest number of complaints at 58. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 289
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (87)
- Most reported state/territory
- California (58)
Where the complaints came from
A total of 289 complaints were recorded on 4 June 2023, with reports originating from 200 cities in 43 states and territories. Complaint activity was somewhat more concentrated than usual, with California accounting for the largest share of reports. No single city accounted for a significant proportion of the complaints recorded on this date.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 20.1% |
| Colorado | 22 | 7.6% |
| Florida | 18 | 6.2% |
| New York | 18 | 6.2% |
| Texas | 15 | 5.2% |
| Illinois | 14 | 4.8% |
| North Carolina | 13 | 4.5% |
| Michigan | 11 | 3.8% |
| Georgia | 9 | 3.1% |
| Maryland | 8 | 2.8% |
| Other states and territories | 103 | 35.6% |
Location highlight
Complaints in California were reported across 24 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 173 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 173 | 59.9% |
| Internet | 86 | 29.8% |
| TV | 23 | 8.0% |
| Radio | 5 | 1.7% |
| Accessibility | 2 | 0.7% |
Phone complaints
173 complaints were recorded in this category, representing 59.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 87 | 50.3% |
| Billing | 26 | 15.0% |
| Privacy | 21 | 12.1% |
| Availability (including rural call completion) | 16 | 9.2% |
| Equipment | 10 | 5.8% |
| Number Portability (keeping your number if you change providers) | 9 | 5.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.2% |
| Interference (including signal jammers) | 2 | 1.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Privacy and Availability (including rural call completion) among the most common.
Internet complaints
86 complaints were recorded in this category, representing 29.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 50.0% |
| Billing | 28 | 32.6% |
| Privacy | 6 | 7.0% |
| Speed | 5 | 5.8% |
| Equipment | 2 | 2.3% |
| Interference | 2 | 2.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.