FCC Consumer Complaints – 3 June 2023
Introduction
The Federal Communications Commission recorded 367 consumer complaints on 3 June 2023 relating to telecommunications services, this was lower than the 804 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 367
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (108)
- Most reported state/territory
- California (51)
Where the complaints came from
Across 284 cities in 46 states and territories, a total of 367 complaints were recorded on 3 June 2023. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 13.9% |
| Texas | 33 | 9.0% |
| Florida | 22 | 6.0% |
| New York | 21 | 5.7% |
| Alabama | 17 | 4.6% |
| New Jersey | 16 | 4.4% |
| Georgia | 15 | 4.1% |
| North Carolina | 15 | 4.1% |
| Illinois | 12 | 3.3% |
| Pennsylvania | 12 | 3.3% |
| Other states and territories | 153 | 41.7% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 219 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 219 | 59.7% |
| Internet | 103 | 28.1% |
| TV | 33 | 9.0% |
| Radio | 10 | 2.7% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
219 complaints were recorded in this category, representing 59.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 108 | 49.3% |
| Billing | 36 | 16.4% |
| Availability (including rural call completion) | 33 | 15.1% |
| Equipment | 20 | 9.1% |
| Interference (including signal jammers) | 7 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.3% |
| Number Portability (keeping your number if you change providers) | 5 | 2.3% |
| Privacy | 5 | 2.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
103 complaints were recorded in this category, representing 28.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 41.7% |
| Billing | 32 | 31.1% |
| Equipment | 8 | 7.8% |
| Privacy | 8 | 7.8% |
| Speed | 7 | 6.8% |
| Interference | 5 | 4.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
33 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 42.4% |
| Billing | 7 | 21.2% |
| Loud Commercials | 6 | 18.2% |
| Indecency | 3 | 9.1% |
| Equipment | 1 | 3.0% |
| Interference | 1 | 3.0% |
| Privacy | 1 | 3.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.