FCC Consumer Complaints – 2 June 2023
Introduction
On Friday, 2 June 2023, 804 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 811 complaints recorded the previous day. Complaints were reported across 50 states and territories, and California generated the highest number of submissions with 141 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 324 complaints.
Key statistics
- Total complaints
- 804
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (324)
- Most reported state/territory
- California (141)
Where the complaints came from
The 804 complaints recorded on 2 June 2023 were submitted from 531 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 141 | 17.5% |
| Texas | 63 | 7.8% |
| Florida | 55 | 6.8% |
| New York | 35 | 4.4% |
| North Carolina | 34 | 4.2% |
| Virginia | 30 | 3.7% |
| Colorado | 29 | 3.6% |
| New Jersey | 26 | 3.2% |
| Ohio | 26 | 3.2% |
| Georgia | 23 | 2.9% |
| Other states and territories | 342 | 42.5% |
Location highlight
Complaints in California were reported across 71 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 564 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 564 | 70.1% |
| Internet | 179 | 22.3% |
| TV | 44 | 5.5% |
| Radio | 10 | 1.2% |
| Emergency | 5 | 0.6% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
564 complaints were recorded in this category, representing 70.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 324 | 57.4% |
| Billing | 69 | 12.2% |
| Availability (including rural call completion) | 56 | 9.9% |
| Equipment | 38 | 6.7% |
| Number Portability (keeping your number if you change providers) | 23 | 4.1% |
| Privacy | 17 | 3.0% |
| Interference (including signal jammers) | 16 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.8% |
| Junk Faxes | 8 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 35.2% |
| Billing | 60 | 33.5% |
| Speed | 21 | 11.7% |
| Equipment | 12 | 6.7% |
| Privacy | 12 | 6.7% |
| Interference | 11 | 6.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
44 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 38.6% |
| Availability | 10 | 22.7% |
| Loud Commercials | 6 | 13.6% |
| Equipment | 4 | 9.1% |
| Indecency | 3 | 6.8% |
| Privacy | 3 | 6.8% |
| Interference | 1 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.