FCC Consumer Complaints – 1 June 2023
Introduction
On 1 June 2023, the Federal Communications Commission recorded 811 consumer complaints relating to telecommunications services, this was lower than the 882 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 329 complaints.
Key statistics
- Total complaints
- 811
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (329)
- Most reported state/territory
- California (91)
Where the complaints came from
The 811 complaints recorded on 1 June 2023 were submitted from 591 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 11.2% |
| Texas | 68 | 8.4% |
| Florida | 67 | 8.3% |
| New York | 41 | 5.1% |
| Illinois | 33 | 4.1% |
| Ohio | 33 | 4.1% |
| Pennsylvania | 33 | 4.1% |
| Washington | 32 | 3.9% |
| Arizona | 26 | 3.2% |
| Michigan | 25 | 3.1% |
| Other states and territories | 361 | 44.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 550 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 550 | 67.8% |
| Internet | 204 | 25.2% |
| TV | 35 | 4.3% |
| Radio | 18 | 2.2% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
550 complaints were recorded in this category, representing 67.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 329 | 59.8% |
| Billing | 64 | 11.6% |
| Equipment | 44 | 8.0% |
| Availability (including rural call completion) | 43 | 7.8% |
| Number Portability (keeping your number if you change providers) | 21 | 3.8% |
| Junk Faxes | 17 | 3.1% |
| Privacy | 16 | 2.9% |
| Interference (including signal jammers) | 10 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
204 complaints were recorded in this category, representing 25.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 34.8% |
| Availability | 66 | 32.4% |
| Speed | 20 | 9.8% |
| Equipment | 17 | 8.3% |
| Privacy | 16 | 7.8% |
| Interference | 14 | 6.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
35 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 48.6% |
| Availability | 11 | 31.4% |
| Loud Commercials | 3 | 8.6% |
| Equipment | 2 | 5.7% |
| Indecency | 1 | 2.9% |
| Interference | 1 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.