FCC Consumer Complaints – 5 July 2023
Introduction
The Federal Communications Commission recorded 843 consumer complaints on 5 July 2023 relating to telecommunications services, complaint volume increased from 475 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 318 complaints.
Key statistics
- Total complaints
- 843
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (318)
- Most reported state/territory
- California (85)
Where the complaints came from
The 843 complaints recorded on 5 July 2023 originated from 587 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 23 of the 35 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 85 | 10.1% |
| Texas | 74 | 8.8% |
| New York | 53 | 6.3% |
| Pennsylvania | 39 | 4.6% |
| Florida | 38 | 4.5% |
| Alabama | 35 | 4.2% |
| Ohio | 34 | 4.0% |
| Georgia | 32 | 3.8% |
| North Carolina | 28 | 3.3% |
| Arizona | 27 | 3.2% |
| Other states and territories | 398 | 47.2% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 533 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 533 | 63.2% |
| Internet | 215 | 25.5% |
| TV | 74 | 8.8% |
| Radio | 11 | 1.3% |
| Emergency | 6 | 0.7% |
| Accessibility | 4 | 0.5% |
Phone complaints
533 complaints were recorded in this category, representing 63.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 318 | 59.7% |
| Billing | 71 | 13.3% |
| Availability (including rural call completion) | 63 | 11.8% |
| Equipment | 37 | 6.9% |
| Number Portability (keeping your number if you change providers) | 13 | 2.4% |
| Privacy | 11 | 2.1% |
| Interference (including signal jammers) | 9 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.1% |
| Junk Faxes | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
215 complaints were recorded in this category, representing 25.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 95 | 44.2% |
| Billing | 63 | 29.3% |
| Speed | 16 | 7.4% |
| Equipment | 15 | 7.0% |
| Interference | 13 | 6.0% |
| Privacy | 13 | 6.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
74 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 60.8% |
| Billing | 18 | 24.3% |
| Loud Commercials | 4 | 5.4% |
| Equipment | 2 | 2.7% |
| Indecency | 2 | 2.7% |
| Privacy | 2 | 2.7% |
| Interference | 1 | 1.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.